Refund policy
Refund policy and Refund
At NOVIRA, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
Refunds will be processed once the returned item has been received and inspected.
Please note:
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Shipping costs are non-refundable.
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Customers are responsible for return shipping costs unless the item arrives damaged or defective.
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Items damaged through misuse, normal wear and tear, or improper handling are not eligible for refunds.
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
To begin a return request, contact: